Billing
How do I accept credit card payments?
When you first join FitnessPros you’ll sign up for a free Stripe account. When your stripe account becomes active you’ll be able to collect credit card payments from your clients. Stripe charges a 2.9% + $0.30 transaction fee for each charge. This fee can be passed along to your clients.
Products & Services
What is the difference between a service and a product?
A service is an offering that requires client scheduling. Examples: personal training sessions, check-in phone calls with a coach, consultations, group sessions / bootcamp classes.
A product is a digital or physical product that is not scheduled. Examples: nutrition plans, online training, program templates, merchandise, supplements.
Scheduling
How much control of my schedule do I have?
You can configure your hourly availability for any given day. The availability can be broken down into multiple time periods within a day. You can also customize the amount of time between appointments (buffer time) and the amount of time required prior to an appointment for clients to book (lead time).
Library
What can I create in my library?
With the library you can create workout and nutrition templates that can be applied to client profiles or sold for online training.
Your library also includes your own exercise database that is automatically built as you make programs for clients. Exercises can also be managed within the library outside of programming.
Forms can include anything from PAR-Q to a cancellation policy to a client check-in. These forms can be attached and required as part of selling a product or service or they can be submitted directly to the client for completion.
Appointments
Can I synchronize my appointments with my existing calendar?
Yes, all appointments can be accessed on an external calendar such as Apple/Google/Outlook calendars. Appointments scheduled within FitnessPros can show up on the calendar you use (Apple/Google/Outlook). Your external calendar events are not accessible to the FitnessPros platform.
Connecting
How do my clients get access to work with me? Do they pay for the app?
Clients can download the app for free from the Apple or Google play store. They will join as a client and will connect with you as their pro. You can invite them using your custom referral link to streamline the connection process so your client is connected immediately with you.
Programming
How do I program my clients?
You can program your clients in a few different ways and you’ll access their programming through the client profile. You can run daily programs or weekly programs that are built from scratch or from existing workout templates that you’ve created. You will set the number of days or weeks in the program and will control all seven days of the week to choose which days are rest days and which days are workout days.
Nutrition
How do nutrition plans work?
Nutrition plans work by allowing you to create a macro guided plan of carbs, proteins and fats with a total calorie count per day. Under the notes of each plan you can create and explain the breakdown of your recommendations. This will provide the custom key points your client should follow.
Progress Tracking
Am I able to track client progress?
Yes, you can track individual body and exercise measurements, e.g. body weight, body fat, bench press and mile time or any other measurement you would like to track. The ability to set goals will help keep your clients on track. You can also attach progress photos so that clients can see their progress over time.
Revenue/Income
Does the app help track my income?
Yes. You can see the month-to-date and year-to-date revenue totals as well as a monthly breakdown for the last 12 months.
Monthly Subscription
What do I get for the monthly charge? Are there different tiers for membership? Is there a contract?
After your free 30 day trial, your subscription will automatically renew each month for $49.99. This gives you unlimited access to all of the resources FitnessPros has to offer. There are no tiers and there is no limit to the number of clients you can manage. You can cancel your subscription at any time. There are no contracts.